Customer Service Specialist & CX Professional
5+ years delivering strong customer experiences across email, live chat, phone, and social media. Promoted to Team Lead at Internflare. Genuinely passionate about making people feel heard and helped.
Who I am
I'm Gloria, a dedicated Customer Service professional based in Nigeria, with several years of experience supporting customers across email, live chat, phone, and social media.
I believe great customer service is not just about solving problems, it's about making people feel genuinely heard, supported, and valued. Through empathy, clear communication, and attention to detail, I've helped improve customer satisfaction, resolve issues efficiently, and support positive customer experiences across different industries.
Whether it's handling complaints professionally, processing refunds, managing social media inquiries, or identifying ways to improve customer experience, I approach every interaction with patience, professionalism, and care.
What I do
Where I've worked
My tech stack
Numbers that speak
Proof of work
Real screenshots from live customer service work across multiple platforms.
Credentials
What others say
Real LinkedIn recommendations from managers, mentors, and colleagues.
Amara showed up consistently, handled every assigned pitch and enquiry with care, and left more confident and more capable than when she arrived. She is patient, dependable, and genuinely appreciative of every learning opportunity given to her. That combination of character and commitment will take her far. I recommend Amara to any team that values people who work diligently.
Gloria consistently delivered high-quality results, demonstrated strong accountability, and earned trust through execution. She takes ownership, communicates clearly, and maintains high performance standards, both individually and within a team. Her growth into a leadership role was merit-based and well-deserved. I am confident that she will undoubtedly add value wherever she goes.
She was proactive, receptive to feedback, and consistently delivered quality work. Her performance and leadership mindset during the internship earned her a Team Lead role, a well-deserved progression. I'm proud of her journey and confident she will continue to excel. She will be a valuable asset to any team seeking someone dependable and customer-focused.
Our CSAT scores improved significantly after Gloria joined. She spots issues before they escalate and always finds a way to leave the customer satisfied.
Gloria's documentation accuracy is exceptional. Every record is clean, complete, and consistent. She raised our support quality standard from day one.
I'm actively open to remote customer service opportunities worldwide.