Open to remote opportunities worldwide

Gloria Obiageli
Amara

Customer Service Specialist & CX Professional

5+ years delivering strong customer experiences across email, live chat, phone, and social media. Promoted to Team Lead at Internflare. Genuinely passionate about making people feel heard and helped.

5+
Years experience
Top CSAT
Consistently high satisfaction
600+
Monthly interactions handled
Team Lead
Promoted within 4 months
Strong CRM
Accurate, organised records
20%+
Repeat ticket reduction
Gloria Obiageli Amara
Open to work

Who I am

Passionate about people, not just problems

I'm Gloria, a dedicated Customer Service professional based in Nigeria, with several years of experience supporting customers across email, live chat, phone, and social media.

I believe great customer service is not just about solving problems, it's about making people feel genuinely heard, supported, and valued. Through empathy, clear communication, and attention to detail, I've helped improve customer satisfaction, resolve issues efficiently, and support positive customer experiences across different industries.

Whether it's handling complaints professionally, processing refunds, managing social media inquiries, or identifying ways to improve customer experience, I approach every interaction with patience, professionalism, and care.

Remote-ready E-commerce Healthtech Logistics SaaS Fashion & DTC

What I do

Core skills

Multi-channel support
EmailLive chatPhoneWhatsAppInstagram DMs
Complaint handling
De-escalationEmpathyPatience
Order management
RefundsReturnsExchangesTracking
Process improvement
Pattern spottingFeedback reports
CRM, documentation
99% accuracyTicket management
Team leadership
MentoringOnboardingSLA

Where I've worked

Experience

Customer Support Specialist (Contract)
FeclesHost — Remote
Jan 2026 – May 2026
  • Managed 600+ monthly customer interactions via email and live chat with under 5-minute response times
  • Recognised for consistently high customer satisfaction scores through empathetic, solution-focused communication
  • Maintained thorough and accurate CRM documentation in Zendesk and Freshdesk, with no dropped cases
  • Reduced repeat inquiries by 20-25% through proactive customer education and process improvements
Customer Support Specialist Promoted to Team Lead
Internflare — Remote
Dec 2025 – Apr 2026
  • Handled all assigned inquiries and saw every case through to resolution, earning consistent positive feedback
  • Promoted to Team Lead within 4 months, mentored and onboarded incoming support team members
  • Compiled weekly feedback summaries that drove onboarding workflow improvements
Customer Service Representative
De Jessica's Brand — Remote (E-commerce, DTC)
Apr 2024 – Mar 2025
  • Responded to 50-70+ daily inquiries across email, live chat, and social media platforms
  • Processed refunds, returns, and exchanges following brand guidelines
  • Managed social media DMs, comments, and public messages on Instagram and WhatsApp
  • Contributed to a meaningful reduction in repeat tickets through improved first-contact resolution and proactive customer education
Data Entry Specialist & Administrative Support
Xena Beauty Collection — On-site
Mar 2022 – Mar 2024
  • Managed administrative operations and client communications for multiple clients
  • Saved clients 8+ hours per week through efficient multitasking and deadline management
  • Reduced missed deadlines by 30% through centralized task management systems
Data Entry Specialist
Jezco Oil & Gas — On-site
Mar 2020 – Feb 2022
  • Maintained 99% data accuracy across large CRM datasets
  • Increased data processing efficiency by 30% through spreadsheet automation

My tech stack

Tools & platforms

Zendesk
Gorgias
Freshdesk
Shopify
HubSpot CRM
Intercom
LiveChat Tawk.to
Google Workspace
Microsoft Office
Slack
Zoom
Trello
ClickUp
Monday.com
Asana
Notion
Instagram DMs
WhatsApp Business
Microsoft Excel
ChatGPT
Claude AI

Numbers that speak

Key achievements

Consistently high CSAT
Recognised for strong customer satisfaction across all roles
600+ monthly
Customer interactions handled with fast, professional responses
Promoted in 4 months
Earned Team Lead role at Internflare through performance and initiative
20–25% fewer repeats
Repeat inquiries reduced through proactive education and process fixes
Reliable CRM records
Accurate, thorough documentation maintained across Zendesk, Gorgias, and Shopify
30% efficiency gain
Data processing speed improved through spreadsheet automation at Jezco

Proof of work

Work samples

Real screenshots from live customer service work across multiple platforms.

Live Chat Support
View Full Size
Live Chat Support
Order tracking inquiry resolved on Tawk.to, Glow Services Online Store
Live Chat
Complaint Resolution — Gorgias
View Full Size
Complaint Resolution — Gorgias
Refund dispute handled with empathy, store credit offered
Complaint Handling
Damaged Item, Full Refund Issued
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Damaged Item, Full Refund Issued
Damaged order fully resolved with immediate refund, Maryann
Refund Processing
Email Support — Internflare
View Full Size
Email Support — Internflare
Urgent payment and group access issue resolved via Gmail
Email Support
Billing Ticket — WHMCS
View Full Size
Billing Ticket — WHMCS
Hosting billing ticket resolved, account reactivated, FeclesHost
Ticket Management
Order Status — Freshdesk
View Full Size
Order Status — Freshdesk
International shipment inquiry resolved, Glow Services
Order Management

Credentials

Certifications

IT Skills & VA Training
IT Skills & VA Training
Digital Witch Support Community
Oct 2025
✓ Verified
Customer Service Excellence
Customer Service Excellence
Jobberman / Arifu
Oct 2025
✓ Verified
Foster Online Customer Relationships
Foster Online Customer Relationships
Jobberman / Arifu
Oct 2025
✓ Verified
Technical Support Fundamentals
Technical Support Fundamentals
Google — Coursera
Sep 2025
✓ Verified
Complete Customer Success Manager [2026]
Complete Customer Success Manager [2026]
Udemy
Mar 2026
✓ Verified
Customer Service with ChatGPT: AI-Driven Customer Care
Customer Service with ChatGPT: AI-Driven Customer Care
Udemy
Mar 2026
✓ Verified
Leadership Excellence in Business Management
Leadership Excellence in Business Management
Udemy
Mar 2026
✓ Verified

What others say

Testimonials

Real LinkedIn recommendations from managers, mentors, and colleagues.

"

Amara showed up consistently, handled every assigned pitch and enquiry with care, and left more confident and more capable than when she arrived. She is patient, dependable, and genuinely appreciative of every learning opportunity given to her. That combination of character and commitment will take her far. I recommend Amara to any team that values people who work diligently.

OM
Onifade-Esan Modupeola Bolaji
Founder, Internflare — March 2026
"

Gloria consistently delivered high-quality results, demonstrated strong accountability, and earned trust through execution. She takes ownership, communicates clearly, and maintains high performance standards, both individually and within a team. Her growth into a leadership role was merit-based and well-deserved. I am confident that she will undoubtedly add value wherever she goes.

CI
Chinwenwa Ikeh
Gloria's Mentor, Customer Support Professional — March 2026
"

She was proactive, receptive to feedback, and consistently delivered quality work. Her performance and leadership mindset during the internship earned her a Team Lead role, a well-deserved progression. I'm proud of her journey and confident she will continue to excel. She will be a valuable asset to any team seeking someone dependable and customer-focused.

FO
Folashade Ogunnaike
Product Manager, Internflare — February 2026
"

Our CSAT scores improved significantly after Gloria joined. She spots issues before they escalate and always finds a way to leave the customer satisfied.

DJ
Manager
De Jessica's Brand
"

Gloria's documentation accuracy is exceptional. Every record is clean, complete, and consistent. She raised our support quality standard from day one.

FH
Support Manager
FeclesHost

Let's work together

I'm actively open to remote customer service opportunities worldwide.

Email
amaraglor@gmail.com
WhatsApp
+234 8144565844
LinkedIn
linkedin.com/in/gloria-obiageli
Location
Nigeria, Remote worldwide
Send me an email